FAQs
About the Brand
What is Ameena?
Ameena is a fashion brand specializing in dresses designed for comfort, simplicity, and everyday wear.
Where is Ameena based?
Ameena operates locally in Egypt and serves customers across different governorates.
Products
What products does Ameena offer?
We specialize in dresses suitable for daily wear and different occasions.
Are product photos accurate?
Yes, all photos reflect the actual product as closely as possible in terms of color and material.
How can I choose the right size?
Each product includes size details to help you choose the most suitable fit.
Orders
How do I place an order?
Simply add your items to the cart, fill in your details, and confirm your order.
Can I modify or cancel my order after confirmation?
Changes may be possible before shipping; please contact us as soon as possible.
Will I receive order confirmation?
Yes, our team will contact you to confirm your order details before delivery.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within one week, depending on your location. Learn more
Can I inspect my order upon delivery?
Yes, you must inspect the order fully before the courier leaves. Learn more
How are shipping fees calculated?
Shipping fees are calculated at checkout based on the selected governorate. Learn more
Returns & Exchanges
Can I return or exchange an item?
Returns and exchanges are only accepted during delivery before the courier leaves. Learn more
What if I discover an issue after the courier leaves?
Unfortunately, returns or exchanges are not accepted once delivery is completed. Learn more
Payment
When do I pay for my order?
Payment is made directly to the courier after inspecting your order.
What payment methods are available?
We currently offer cash on delivery.
We’re here to help
You can contact us through our official social media pages or via WhatsApp for any inquiries.
